Customer Care

DP World is continually striving to improve and enhance the services provided to its customers. Our organisation is committed to creating a challenging and rewarding environment in which all employees are skilled motivated, and have the resources to respond to the needs of our customers.

DP World's UAE Region is renowned for its customer commitment, the organisation is dedicated to providing a comprehensive, hassle-free and transparent service.

At DP World UAE Region customer care and service excellence are at the heart of everything we do. We regularly engage with our partners to enhance our service offering, develop smart processes and better infrastructure. Our aim is to increase our customers’ competitiveness and lower supply chain costs.

DP World Customer Service holds the certification- ISO10002:2014: the International Standard for Customer Complaint Handling certification enables our valued customers and stakeholders to log and submit their case 24/7 directly through their Dubai Trade accounts as well as track the status of all these submissions.

Our automated processes enables Importers and exporters to clear cargo, pay the related cargo charges, book transport online at their convenience, round the clock – 365 days a year.

Customer service is also about planning and anticipating the future needs of our customers, meeting their needs today and also capitalising on future service opportunities. DP World has done this in the past with our development of tandem cranes and by adopting new technologies such as Radio Frequency Identification Device (RFID).

Here to help you:

TF: 800DPWUAE (800379823)

T: +971 4 881 5555

F: +971 4 887 6470